This Privacy Policy explains how Homeward Hound Holdings LLC ("Homeward Hound," "we," "us," or "our") handles information collected through hhpetcare.com (the "Site"). By using the Site or contacting us through it, you agree to the practices described here.
Information we collect
Information you give us. When you submit a form or email us, we collect the details you choose to provide, typically your name, email address, phone number, business name, business location, an optional revenue range, and anything you write in the message field.
Information collected automatically. Our hosting and form providers may log standard technical data such as your IP address, browser type, and the pages you visit, for security and to keep the Site running. We do not use advertising cookies or third-party analytics trackers on the Site.
How we use your information
- To respond to your inquiry and follow up about a potential partnership.
- To evaluate fit and prepare for conversations you initiate with us.
- To operate, secure, and improve the Site.
- To comply with legal obligations.
How we share information
We do not sell or rent your personal information. We share it only with service providers who help us operate the Site and respond to you, such as our form-delivery provider (Formspree) and our hosting provider (Vercel), and only to the extent needed to perform those services. We may also disclose information if required by law or to protect our rights.
Cookies and tracking
This Site does not use cookies for tracking, advertising, or analytics, and we do not run third-party tracking pixels. Our hosting and form providers may use strictly necessary technical measures to deliver the Site and process your form submissions. If we add analytics in the future, we will update this policy first.
How long we keep it
We retain the information you submit through the Site for up to three years after our last contact with you, unless an active conversation is still underway or a longer period is required for legitimate business or legal purposes. You can ask us to delete it sooner at any time (see below). If you ask us not to contact you, we keep a minimal record (such as your email address) on our do-not-contact list so we can honor that request.
Your choices and rights
No matter where you live, you can ask us to:
- Tell you what personal information we hold about you and how it has been used or shared.
- Give you a copy of that information in a portable format.
- Correct information that is inaccurate.
- Delete your information.
We do not sell personal information or use it for targeted advertising, and we will not discriminate against you for exercising any of these rights. To make a request, email us at info@hhpetcare.com. We may need to verify your identity before acting on a request, and we will respond within 45 days. If we decline a request, we will explain why, and you may appeal by replying to our response; we will answer your appeal within 60 days.
Security
We take reasonable measures to protect the information you share. No method of transmission or storage is completely secure, however, so please avoid sending sensitive financial documents through the website forms. We will arrange a secure channel and a signed NDA before reviewing any confidential materials. If we learn of a data breach affecting your personal information, we will notify you promptly and in accordance with applicable law.
Children's privacy
The Site is intended for business owners and is not directed to children. We do not knowingly collect personal information from anyone under 16.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page.
Contact us
Questions about this policy or your information? Email info@hhpetcare.com and we'll be glad to help.